Leadership

Employees vs Customers – Who Should The Boss Focus On?

Employees vs Customers – Who Should The Boss Focus On?

My philosophy always was that a boss’s main focus should be his employees and not the customers. One of my most famous quotes is “An employee-focused boss, creates customer-focused employees.” I was quoted on this topic in many interviews. In addition my partner Sol and I believe that not all business is good for business, and there are […]

Will You Be The Winner?

Will You Be The Winner?

Negotiating is all about give and take, but who will give more and who will take more really depends on how well you maneuver the process… Always be the leader! You gotta be ready to walk away, and the other party must feel that… Move the negotiations to a point where the other party will […]

Sell The Truth

There is the saying that goes: “You win some, and lose some”. Although it’s rather painful, sometimes you lose those that you least expected. In those cases, where you’re confident that you did everything right in order to win the account, you gotta let your client know how you really feel and let him feel […]

Effective Follow-up

Many times we have people showing interest in our products or services, and after a while of back and forth, putting in some work, presenting our proposal or offer, the prospect is nowhere to be found. Recently I was on the other side of the table. I was getting quotes from a few different providers […]

Delivering in a Storm

Delivering in a Storm

I recently wrote the following review on one of Evergreen’s service providers: “When the waters are calm, it’s easy to provide professional service. But when there is a storm, that’s when most people lose it. He dealt with our most complicated situation, as if the sun is shining outside. He is a professional and a man […]